Found a cave marker in the wrong valley? Hit a bug on mobile? Have a feature idea worth building? This page explains how to reach the humans behind Icarus Map and what to include so your message can be acted on quickly.
The inbox for everything — marker corrections, bug reports, feature ideas, privacy requests and rights-holder enquiries — is:
There is no contact form and no account system: checked markers live only in your browser (see the Privacy Policy), so email is the only channel, and it is read by the people who maintain the maps. Please do not send passwords, payment details or other sensitive data — a region name, a cave ID and a screenshot are almost always enough.
A cave entrance, deep ore vein, exotic deposit, geyser, mission marker or spawn that looks misplaced, mislabelled or missing. These are the most valuable reports and the fastest to act on when they include a cave ID and a screenshot.
Map images not loading, filters misbehaving, search failing, marker details unreadable on your phone, or anything else that breaks the tool. Include browser, device and steps to reproduce.
New filters, new regions, better mobile layout, guide topics for caves, deep ore or exotics. Concrete use cases (“I plan drill runs and need…”) beat one-line wishes.
Privacy questions and data requests (see the Privacy Policy), plus takedown and rights-holder enquiries under the Terms of Use. Rights-holders should include the page URL, the content concerned and proof of rights.
A precise report is usually fixed in one pass; a vague one needs two or three rounds of follow-up questions. Whatever your topic, always include the page URL you are talking about. Then add the specifics below:
Icarus Map is an unofficial fan project (see About and the Terms of Use) and is not affiliated with RocketWerkz. That means these topics are out of scope, however politely they are phrased:
For all of the above, use the official Icarus support channels from RocketWerkz, where staff can actually see your account and servers.
Many questions are already answered on the site itself — checking first gets you an answer instantly instead of waiting for a reply:
Icarus Map is maintained as a small fan project, so support is best-effort rather than a staffed helpdesk with guaranteed response times. Most messages are read within a few days. Marker corrections that include the region, the cave ID or coordinates, and a screenshot are usually the fastest to verify and ship, because they can go straight into a map data update. Vague reports (“a cave on Styx is wrong”) and broad feature pitches take longer, since they need investigation or design thought first.
If your report is time-sensitive — for example a broken map page during a weekend session — say so in the subject line. And if you have not heard back after a reasonable wait, one polite follow-up on the same thread is welcome; there is no need to open multiple parallel threads.
support@icarusmap.net handles marker corrections, bug reports, feature ideas, privacy requests and rights-holder enquiries.
Send the region, the page URL, the cave ID (such as R-17) or coordinates, what is wrong, and a screenshot when possible. The prefilled template above formats all of this for you.
No — and that is by design. Checked markers live only in your browser storage and are never sent to any server, so there is nothing to recover remotely. If you cleared site data, switched browsers or used incognito mode, they are gone. See the Privacy Policy for details.
No. This is an unofficial fan map with no access to game accounts or servers. For accounts, bans, refunds and server issues, contact official RocketWerkz support.
Support is best-effort from a small fan project. Most messages are read within a few days; precise marker reports with screenshots are actioned fastest.
